COVID-19 Operations Information Hub

An information source for operational updates related to COVID-19

In this informational hub, you will find:

Operations Updates

How to Get Help

How to Help

COVID-19 Resources

Operations Updates

***Please note, operations at our Wesley Health & Wellness Center are temporarily suspended on-site operations and we have moved all of our appointments to a virtual setting beginning Monday, June 29.

As Methodist Healthcare Ministries of South Texas, Inc. begins the process of safely reopening operations in light of the COVID-19 pandemic, every precaution is being taken to ensure the safety of our patients, clients and team members. Please read below to see how our adjusted operations might impact the way you interact with us during this season.

Following guidance from federal, state and local officials, Methodist Healthcare Ministries is making the following changes to our operations.

PLEASE NOTE: Methodist Healthcare Ministries’ health & wellness centers are not COVID-19 screening/testing sites.

Clinical Operations Adjustments:

These new procedures allow for increased risk-mitigation while continuing to provide affordable, high quality care for the least-served in the San Antonio area. Patients and clients can call (210) 922-6922 for more information about appointments. 

  • Wesley Health & Wellness Center
    • Will continue to see medical & behavioral health patients in the safest environment possible, either by a scheduled appointment through virtual visits using HIPAA compliant Zoom when possible, or "drive-up" visits when necessary
    • All oral health care appointment will continue to be scheduled as a ‘virtual care visit’ using HIPAA compliant Zoom.
    • IS NOT COVID-19 testing/screening location.
    • Continuing to provide case management/emergency assistance services (food, rent & utilities assistance, etc.) by appointment only.
    • Closed in-person pharmacy visits and are working with pharmacy partner to ensure that our patients have access to their medications through proactive mail and delivery services.
    • Suspended all non-clinical services—parenting classes and recreation and enrichment activities for youth, adults and seniors—until further notice. Parenting programs services will be offered virtually where feasible.
    • Virtual Parenting Classes being offered via Zoom. Visit news.mhm.org/virtualmeld for more information and sign-up instructions.
    • Virtual Recreation & Enrichment classes are being offered via Zoom. Visit news.mhm.org/virtualrecreation for more information and sign-up instructions.
  • Dixon Health & Wellness Center
    • Closed until further notice. Any pending appointments will be moved to the Wesley Health & Wellness Center.
  • School Based Health Centers
    • Closed until further notice following school district closures.

Regional Operations Adjustments:

  • Get FIT – Programming has been suspended following school closures in the districts where the program operates.
  • Wesley Nurse Program – Increasing social distancing to only include patient contact for urgent or critical resource assistance (e.g., diabetic supplies or food distribution), postponing group activities and using phone and email services to coordinate with individual patients and families.
  • Community Counseling Services – Moving to virtual visits with patients as needed.

Corporate Office Adjustments (Including Community Grants, Policy & Advocacy and Accounting & Finance):

  • Building closed to general public. Please call (210) 692-0234 for any corporate-specific questions.
  • Site visits to funded partners by the Community Grants team are suspended until further notice.

We know many of you are taking similar action to protect yourselves and your families. We will continue to work collaboratively across our service area to seek creative and safe ways to care for the most vulnerable in the face of this pandemic.

-----------------------------

How to Get Help

Texas Workforce Commission: Applying for Unemployment.

https://twc.texas.gov/jobseekers/applying-unemployment-benefits

School Meal Finder: The Texas Education Agency, in partnership with the Office of the Governor and Texas Department of Agriculture, has now launched a MealFinder Map for families to find school meals during the coronavirus outbreak.

https://schoolmealfinder.hoonuit.com/?filter_state=tx

Your Texas Benefits: To maximize food & household assistance needs for individual and family households, individuals who are recently unemployed due to the COVID-19 Emergency are encouraged to apply directly for benefits through the Texas Workforce Commission.

https://www.yourtexasbenefits.com/Learn/Home#login

211 Texas: Committed to helping Texans connect with the services they need.

https://www.211texas.org/

How to Help

Prevention Tips: The Texas Department of State Health Services has provided tips for individuals to prevent the spread.

https://www.dshs.state.tx.us/coronavirus/#prevent

Blood Banks: With blood supply at critically low levels, banks are exempt under “Stay Home, Work Safe” orders. Texans are encouraged to donate when and where they can.

Food Banks: Across the state, food banks are mobilizing volunteers and resources to help fellow Texans. Learn how you can help your community through monetary, tangible and time donations.

COVID-19 Resources

American Psychological Association: The APA has created a guide for how to best practice social distancing, while still getting necessary social support.

https://www.apa.org/practice/programs/dmhi/research-information/social-distancing

Centers for Disease Control: The CDC is providing an rea-time information on the spread of the disease across the United States, as well as resources and tips to look out for in order to protect yourself and your family. 

https://www.cdc.gov/coronavirus/2019-nCoV/index.html

Coronavirus.gov: In partnership with the CDC and Department of Health and Human Services, the White House has provided a resource and prevention guide for slowing the spread of COVID-19.

https://www.coronavirus.gov/

San Antonio Metro Health: If you have questions or concerns about COVID-19, please call San Antonio Metro Health COVID-19 Hotline at ( 210) 207-5779

https://www.sanantonio.gov/Health/News/Alerts/CoronaVirus

Texas Department of State Health Services: The TDSHS is providing an up-to-date count of confirmed cases in each Texas county.

https://txdshs.maps.arcgis.com/apps/opsdashboard/index.html#/ed483ecd702b4298ab01e8b9cafc8b83